Story 2

If you traveled on a certain US based airline recently, you most likely walked right past one of our employees. By quietly working behind the scenes, ITNC assisted one of the telecommunications giants in servicing their client.

This client, a global air carrier, found increases in air travel placed a growing demand on their airport networks. The old hierarchical networks, which effectively ran their operation for years, could no longer service their growing requirements. To address this issue they selected one of the world's largest telecommunications providers to design and implement a fiber-optic backbone and global network infrastructure. Eleven major airports were selected to participate in the pilot program (no pun intended). ITNC was selected to provide the requisite technical labor to support this implementation, nationwide. We provided personnel ranging from network engineers and PC technicians, for the staging and installation of equipment, to physical laborers, for the logistics of moving and unpacking network devices and workstations.

During the twelve month involvement, ITNC also provided a centralized help desk, 24 hours per day, 7 days per week. The help desk acted as a single point of contact for the airline, the integrator and the field personnel. This service improved productivity and significantly impacted customer satisfaction throughout the entire duration of the project.

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