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Position Title: Entry Level Help Desk Specialists
Number of Openings: 6
Location: Albany, NY

Job Description:
NYS agency is searching for multiple Entry Level Help Desk Technicians to work in an IT Help Desk environment.  They will assist the department with providing Level 1 Help Desk support for customers for a period of12 months (with the possibility of a project extension).  They will be providing the following:

• Manage, track and follow-up on IT related calls through problem resolution
• Work independently to assist users in the resolution of general IT questions and requests for IT support
• Provide tutoring to users with operating equipment and systems, as well as assist with training others
• Perform daily backups of data and/or software developed as a result of their tasks
• Attend weekly status meetings

Skills Required:        
Candidates must have experience with the following:

• At least 1-2 years of solid help desk experience in a work environment
• Demonstrated experience in meeting ambitious deadlines, delivering high-quality work, working closely with business customers and leadership skills
• Strong analytical and problem solving skills

Skills Preferred:        
Experience with HP Service Center software (formerly Peregrine Service Center).

Education:                 
An Associate’s Degree in Computer Science is preferred.  A Bachelor’s Degree is a plus!  Help Desk certifications and/or training is preferred.   Customer service training or certifications are a plus! A+ and/or MCP certification is a plus!